FAQ

Questions answered.

Everything Nigerian families ask before they order — tap fit, E. coli removal, delivery to all 36 states and the FCT, cartridges and the 30-day money-back guarantee. Still not sure? Message us on WhatsApp before you order.

Will this fit my tap?−

It fits standard Nigerian kitchen and bathroom taps with a threaded aerator opening, which covers the large majority of homes in Lagos, Abuja and Port Harcourt. If you are unsure, send a photo of your tap on WhatsApp and we will confirm before you order.

Does it remove E. coli?+

How long does a cartridge last?+

Do I need a plumber?+

What if it does not work for me?+

Can I use it for cooking water?+

Is OmiFilter a scam? How do I know it is legit?+

Why do I have to pay before delivery?+

Do you deliver to my state? How long does it take?+

What if the filter arrives damaged?+

Our water pressure is very low. Will the filter still work?+

The water flow from my OmiFilter is slow. What should I do?+

Can I use it on water from my overhead tank?+

Does it need electricity, like for a borehole?+

Where do I get replacement cartridges?+

Do you offer bulk pricing for a shop or office?+

Is this the same as the cheap filters sold in the market?+

Can my family abroad buy this as a gift for us?+