Policies
Delivery & returns, plainly put.
How a filter gets to your tap, and what happens if anything isn’t right. Every order ships with a tracking number and is covered by a 30-day money-back guarantee.
Delivery Policy
OmiWater Filter delivers to all 36 states and the FCT. Orders are processed within 1 to 2 business days of payment confirmation.
Estimated delivery after dispatch
- Lagos2 to 3 business days
- Abuja, Port Harcourt, Warri and Ibadan3 to 5 business days
- Other states5 to 10 business daysdepending on location
A tracking number is provided for every order via WhatsApp or email after dispatch.
Return and Refund Policy
Guarantee
30-day money-back guarantee on all purchases.
- If you are unsatisfied with your product for any reason within 30 days of delivery, contact us via WhatsApp or email with your order details.
- Damaged items must be reported within 24 hours of delivery with a photograph.
- Approved refunds are processed within 3 to 5 business days back to your original payment method.
- Return shipping for items is at the buyer’s cost.
- Replacement units are dispatched within 48 hours for confirmed damaged or defective products.